HP 1y PW Nbd Scanjet N9120 HW Suppo
HP 1y PW Nbd Scanjet N9120 HW Support
This is not a stocked item, general lead time is 2 Days
PI DATE : Oct 2008
SERVICE LEVEL : 1 Year Post Warranty Next Day Exchange 9x5
SERVICE TYPE : Next Day Exchange
COVERAGE WINDOW : 8am-5pm, Standard business days excluding HP holidays
RESPONSE TIME : Next Business Day
PRODUCT COVERED : HP ScanJet N9120
SERVICE DESCRIPTION : Next Day Exchange; HP pre-pays return shipment
* After remote diagnosis and support, will if necessary ship a replacement
unit to the user by the next contracted business day
* The user will return the faulty unit using the pre-paid shipment
label and container provided by HP together with the replacement unit
* Please note that calls must be logged by 2:30pm for next day service
POST WARRANTY: This service was created for users where their warranty
or care pack has expired
* It provides 1 year supp for selected products at an affordable price
* These can be purchased at any time without any audit being required
* If the care pack is purchased before the original warranty or
3, 4, 5 Yr care pack runs out then the Post Warranty care pack
will start at the expiry of any current support
* If the care pack is purchased when all other support has expired
then the care pack will start on the day it was purchased from
* The terms & conditions state the unit has to be in good working order
* If a user tries to log a call immediately after registering then they
are advised that the first call will be time & materials
Warranty: No details available, sorry.
