HP 1y PW 4h 13x5 ProLiant DL385G1 H
HP 1y PW 4h 13x5 ProLiant DL385G1 HWSupp
This is not a stocked item, general lead time is 2 Days
PI DATE : DEC 2008
SERVICE LEVEL : 1 Year Post Warranty 4hr 13x5 Onsite
SUPPORT TYPE : Onsite - HW Support
COVERAGE WINDOW : 13 x 5 (13 hrs & 5 days)
RESPONSE TIME : 4 hrs
DURATION : 1 Year
PRODUCT COVERED : ProLiant DL385 G1 server
SERVICE DESCRIPTION: * This package includes on-site hardware support
with a 4-hour time and a delivery window of 13 hours during business
hours Monday to Friday excluding HP holidays
* This service is available to customers located within 80km of the GPO,
however if this service is required outside this distance or in regional
locations, please contact Customer Supp for a contract service quotation
POST WARRANTY: This service was created for users where their warranty
or care pack has expired
* It provides 1 year supp for selected products at an affordable price
* These can be purchased at any time without any audit being required
* If the care pack is purchased before the original warranty or
3, 4, 5 Yr care pack runs out then the Post Warranty care pack
will start at the expiry of any current support
* If the care pack is purchased when all other support has expired
then the care pack will start on the day it was purchased from
* The terms & conditions state the unit has to be in good working order
* If a user tries to log a call immediately after registering then they
are advised that the first call will be time & materials
Warranty: No details available, sorry.
