HP 1y PW 4H 24x7 MSA20/30/50 HW Sup
HP 1y PW 4H 24x7 MSA20/30/50 HW Supp
This is not a stocked item, general lead time is 2 Days
PI DATE: OCTOBER 2008
SERVICE LEVEL : 1 Year Post Warranty 4hr 24x7 Onsite
SERVICE TYPE : Onsite - Service
COVERAGE WINDOW : 24 x 7 (24 hrs & 7days)
RESPONSE TIME : 4 Hours
PRODUCT COVERED : HP MSA 20/30/50
SERVICE DESCRIPTION:-
* This package includes on-site hardware support with a 4-hour time and a
24x7 delivery window including public holidays
* This service is available within 80km of the GPO
POST WARRANTY:-
* Created for users where their warranty or care pack has expired; provides
1yr supp for the product at an affordable price
* These can be purchased at any time without any audit being required
* If the care pack is purchased before the original warranty or
or 3, 4, 5yr carepack runs out then the Post Warranty care pack
will start at the expiry of any current support
* If the care pack is purchased when all other support has expired
then the care pack will start on the day it was purchased from
* The Ts & Cs state that the unit has to be in good working order
* If an user tries to log a call immediately after registering
then they are advised that the first call will be time and materials
Warranty: No details available, sorry.
