HP 1y PW Nbd Exch Scanjet 76xx/N77x
HP 1y PW Nbd Exch Scanjet 76xx/N77xx SVC
This is not a stocked item, general lead time is 2 Days
PI DATE : DEC 2008
SERVICE LEVEL : 1 Year Post Warranty Next Day Exchange 9x5
SUPPORT TYPE : Unit Exchange
COVERAGE WINDOW : 9x5(9 hrs & 5 days)
RESPONSE TIME : Next Business Day
PRODUCT COVERED : ScanJet N7710, 7650, 7650n
SERVICE DESCRIPTION : Next Day Exchange
* After remote diagnosis and support will if necessary ship a replacement
unit to the customer by the next contracted business day
* The customer will return the faulty unit using the pre-paid shipment
label and container provided by HP together with the replacement unit
* Please note that calls must be logged by 2:30pm for next day service
POST WARRANTY: This service was created for users where their warranty
or care pack has expired
* It provides 1 year supp for selected products at an affordable price
* These can be purchased at any time without any audit being required
* If the care pack is purchased before the original warranty or
3, 4, 5 Yr care pack runs out then the Post Warranty care pack
will start at the expiry of any current support
* If the care pack is purchased when all other support has expired
then the care pack will start on the day it was purchased from
* The terms & conditions state the unit has to be in good working order
* If a user tries to log a call immediately after registering then they
are advised that the first call will be time & materials
Warranty: No details available, sorry.
