HP 1y PW NBD LaserJet M5025MFP HW S
HP 1y PW NBD LaserJet M5025MFP HW Supp
This is not a stocked item, general lead time is 2 Days
PI DATE: FEBRUARY 2009
SERVICE LEVEL : 1 Year Post Warranty Next Day Onsite 9x5
SUPPORT TYPE : Onsite HW ; COVERAGE WINDOW: 9 x 5 (9 hrs & 5 days)
RESPONSE TIME : Next Business day ; DURATION : 1 Year
SUITS : HP LaserJet M5025 MFP Series
SERVICE DESCRIPTION:-
* An authorised representative will arrive at the users site to begin HW
maintenance service the next day after the service request has been
logged & for which there is a contracted coverage window
* Available during business hours Mon to Fri excluding public holidays
* Only available for locations with 80kms of an authorised service
provider unless agreed otherwise by
POST WARRANTY: * This service was created for users where their warranty
or care pack has expired
* Provides 1 year support for selected products at an affordable price
* These can be purchased at any time without any audit being required
* If the care pack is purchased before the original warranty or 3, 4, 5Yr
care pack runs out then the Post Warranty care pack will start at the
expiry of any current support
* If the care pack is purchased when all other support has expired then the
care pack will start on the day it was purchased from
*. The terms and conditions state the unit has to be in good working order
Otherwise HP has the right to refuse service
* If a users tries to log a call immediately after registering then they
are advised that the first call will be time & materials
Warranty: No details available, sorry.
